FAQ's

WHO IS FLASH REWARDS ?

Flash Rewards offers exclusive subscription-based giveaways as well as one-time purchase giveaways.
When you enter our giveaways, you also receive discounted access to our Online Store, featuring a wide range of products.
Every entry gives you the chance to win while enjoying added value beyond the draw itself.

HOW DOES FLASH REWARDS SUPPORT CHARITIES ?

Flash Rewards donates a minimum of 10% of each prize pool to a registered Australian charity.
The exact donation amount is clearly displayed within each promotion.
During checkout, purchasers can select their preferred charity from our supported charity list.
The winner’s chosen charity will receive the full donation for that draw.
If you would like to request a charity be added to our list, please email info@flashrewards.com.au.
All charity requests are reviewed and approved at the discretion of Flash Rewards.

WHAT DIFFERENTIATES FLASH REWARDS FROM OTHER COMPANIES ?

Flash Rewards operates with limited prize pools on every giveaway, meaning your odds of winning are clearly defined and genuinely improved.
When we say 1 in 1,000 chance of winning, we mean exactly that—1,000 tickets total, with every ticket counted once.
Many other companies advertise limited entries while offering multiple bonus entries per purchase, which dramatically inflates the real odds.
Example:
A company may advertise a prize pool of 3,000 entries, but if each entrant receives 10 bonus entries, the actual number of tickets becomes 33,000—making your true odds 1 in 33,000, NOT 1 in 3,000.
Flash Rewards is fully transparent about the exact number of tickets available in every draw.
Flash Rewards—just a fair go for everyone, with no inflated odds.

WHO IS ELIGIBLE TO ENTER ?

To enter our subscription-based or one-time giveaways, you must:
– Be 18 years or older
– Reside in Australia
Depending on the prize value, some giveaways may exclude certain states.
Any exclusions will be clearly outlined in the Terms & Conditions of each giveaway.
If a giveaway excludes certain states, those states will not be selectable during checkout.
If you are temporarily outside Australia but have a valid Australian address, you may still enter—provided your state is listed and selectable at checkout.

HOW LONG DO GIVEAWAYS RUN ?

Each giveaway clearly states:
– The closing time frame (either a specific date or when capacity is reached)
– The draw time frame (either after the closing date or once capacity is reached)
For full details, please refer to our General Terms & Conditions on the homepage and the individual Giveaway Terms & Conditions.

WHAT FORMS OF PAYMENT ARE ACCEPTED ?

  • All major credit cards are accepted and processed securely via the Stripe payment gateway
  • PayPal payments are also accepted and processed directly through PayPal

HOW WILL I KNOW I’M IN THE DRAW ?

Once payment is completed, you will receive:

  • A payment confirmation email
  • A welcome email containing your draw name, draw number, and ticket entry number(s)
  • Details of your discount expiry date for use in our online store

Please check your junk or spam folder, as emails may occasionally be filtered.
You can also view your entries anytime by logging into your account and accessing:
Sign In – My Account – Purchase History – My Entries
Support is always available via email: info@FlashRewards.com.au

ARE THE DRAWS FAIR AND LEGITIMATE ?

Yes. All Flash Rewards draws are conducted using RandomDraws.com.au, a government-certified and compliant system approved for use across all Australian states. This ensures all winners are selected completely at random.

HOW ARE THE WINNERS NOTIFIED ?

Winners are notified via telephone and email within 48 hours of the draw.
All results are also published on:
– Our social media channels
– Our website’s Previous Winners page

CAN I CANCEL AND RECEIVE A REFUND ?

Subscriptions
– No lock-in contracts
– You may cancel your subscription at any time via the Account tab on our website.
– Active entries cannot be cancelled; only future entries are affected after cancellation

One-time giveaway purchases
– Can be cancelled and refunded up to 72 hours before the draw date and/or before 90% capacity is reached, whichever occurs first
– Refunds are processed to the original payment method within 7 business days

Support is always available via email: info@FlashRewards.com.au

WILL MY PERSONAL & PAYMENT DETAILS REMAIN PRIVATE ?

Yes. Your privacy is important to us. Flash Rewards will never sell or share your personal information with third parties.
We use industry-leading SSL encryption to protect all personal and payment data. When browsing secure pages, your browser will display a locked padlock icon, confirming a protected environment.
For further details, please refer to our Privacy Policy.

I HAVE ANOTHER QUESTION ?

Our support team is always happy to help with your inquiry.
Please contact us at info@FlashRewards.com.au

SUBSCRIPTION TERMS & CONDITIONS

  1. Introduction

1.1 These Subscription Terms & Conditions govern participation in the Flash Rewards VIP Club monthly subscription and prize draws.

1.2 By subscribing to and participating in any monthly subscription draw, you agree to be bound by these Subscription Terms & Conditions, the General Terms & Conditions, and any specific Promotion Terms & Conditions applicable to each draw.

1.3 All decisions made by the Promoter in relation to any aspect of a promotion are final and binding. No correspondence will be entered into.

  1. Eligibility

To become a member of the Flash Rewards VIP Club, you must:

  • Be at least 18 years of age;
  • Be a resident of Australia; and
  • Agree to comply with these Terms & Conditions.
  1. Membership Package – Monthly Subscription
  • Subscription Fee: $10.00 per month, billed monthly.
  • Access to monthly prize draws with prizes valued at $1,000 or more.
  • Receive a 10% discount on products purchased from the Flash Rewards online store during your active membership.
  • Entry into draws with strictly limited prize pools, providing improved and clearly defined odds of winning.

Your subscription will automatically renew each month unless cancelled in accordance with these Terms.

  1. Draws & Winners

4.1 Prize draws will be conducted using a government-approved random draw system via www.randomdraws.com.au, ensuring winners are selected at random.

4.2 Winners will be notified by telephone and email within 48 hours of the draw.

4.3 The Promoter will publish the name & photo of the winners on this website & its social media pages and ensure that all prizes are awarded as advertised.

4.4 By participating, entrants agree to these Terms & Conditions and any additional Promotion Terms & Conditions applicable to each draw.

  1. Personal Information

5.1 Personal information is collected by the Promoter for the purpose of:

  • Conducting and promoting the promotion;
  • Administering your subscription;
  • Providing marketing communications, updates, and promotional offers via email and SMS.

5.2 By accepting a prize, the winner agrees to participate in future promotional activities and consents to the use of their name and image for promotional purposes on the Promoter’s website and social media platforms.

5.3 Further details regarding the collection, use, and protection of personal information are outlined in our Privacy Policy.

  1. SMS & Email Marketing Consent

6.1 By providing your mobile number and email address, you consent to receiving marketing and promotional communications from Flash Rewards via SMS and email.

6.2 Message frequency may vary. You may opt out at any time by:

  • Clicking the unsubscribe link in emails;
  • Using the opt-out / unsubscribe option provided in SMS and email communications; or
  • Contacting us directly.
  1. Payment

7.1 All prices are listed in Australian Dollars (AUD).

7.2 The Promoter reserves the right to amend pricing, products, availability, policies, and terms at any time.

7.3 Accepted payment methods include Credit/Debit Card and PayPal.

7.4 Payments are securely processed via third-party payment gateways including Stripe and PayPal.

  1. Cancellation & Termination
  • You may cancel your subscription at any time via your account settings on the website.
  • Cancellation will take effect at the end of the current billing period.
  • No refunds will be provided for any unused portion of the subscription period, except as required by law.
  • Entries received during the active subscription period remain valid for the relevant draw.
  1. Limitation of Liability

9.1 To the fullest extent permitted by law, the Promoter is not liable for any personal injury, loss, or damage (including indirect or consequential loss) arising from participation in a promotion or the acceptance, possession, or use of any prize.

9.2 The Promoter and its partners, agents, suppliers, and associated companies are not responsible for:

  • Incorrect, incomplete, or ineligible entries;
  • Failure to claim a prize;
  • Delays, damage, or issues relating to prize delivery;
  • Technical errors, interruptions, tampering, or unauthorised interference.

9.3 If a promotion cannot be conducted as planned due to circumstances beyond the Promoter’s control, the Promoter reserves the right to amend, suspend, cancel, or terminate the promotion, subject to regulatory approval where required.

  1. Australian Consumer Law

Nothing in these Terms & Conditions restricts, excludes, or modifies any consumer rights under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law, which cannot be lawfully excluded.

  1. Jurisdiction

11.1 These Terms & Conditions are governed by the laws of New South Wales, Australia.

11.2 Any disputes arising in connection with a promotion or subscription are subject to the exclusive jurisdiction of the courts of New South Wales.

  1. Contact Us

If you have any questions regarding these Terms & Conditions or any aspect of this website, please contact:

Email: info@FlashRewards.com.au