PRIVACY POLICY

FLASH REWARDS PRIVACY POLICY STATEMENT

UPDATED 15 JANUARY 2026

Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and Australian Consumer Law. 

  1. Personal Information Collected
    FlashRewards.com.au collects personal information to promote and provide all our online services.
    Personal information we collect includes:
    – Name
    – Postal & billing address
    – Telephone number
    – Email address
    – Date of birth
    – Payment details. 
  2. Collection of Personal Information
    We will collect personal information when purchasing a membership or product from our website or via cookies and trackers, which help us to improve your browsing experience and track website usage. 
  3. Use of Personal Information
    We use your personal information:
    – To process and manage your order
    – To provide you with membership access and services
    – To keep you up to date with our services and promotions 
  4. Personal Information Disclosure
    We may disclose your personal information:
    – To our engaged payment gateway service provider (Stripe & PayPal)
    – To our marketing agent to assist us in communicating with you.
    – To authorities when required by the law 
  5. Data Security and Storage
    Personal information is stored securely using firewalls, encryption and secure servers to safeguard your information, ensuring they remain compliant within industry standards. 
  6. Personal Information update
    You can request updates of your personal information by simply emailing: info@FlashRewards.com.au
  7. Marketing & Communications
    Signing up for our services you consent to receiving promotional communications from us. You can unsubscribe at any time by clicking on the unsubscribe link in the footer of our emails.  
  8. Cookies and Trackers
    Our website uses browser cookies to enhance your experience and track website usage. This allows us to provide you with direct content which is of interest to you.
    Your cookie preferences can be adjusted through your preferred browser settings.
  9. Third-Party Links
    Links to third-party website sites are used to provide you with more information.
    You are encouraged to do your own research on the third-party website policies as we are not responsible for their practices.  
  10. Account Deactivation
    To request your account deactivation please submit a request through our contact us form via our website. Your deactivation request will be honoured in a timely manner.
    We will retain an archived copy of your records as required by law. 
  11. Refund Policy
    Members and participants are eligible for a refund for any unused portion of fees paid with at least 7 days’ notice before any draw date. Our refund policy is as follows:
    You may request a refund by emailing our customer service team.
    All refund requests will be assessed and determined in accordance with Australian Consumer Law.
    Approved refund requests will be processed by our office to the original payment method within 5-7 business days. Note, your financial institution may take further time for your refund to be processed and populate to your account.
    You will be advised via email of the outcome of your refund request in a timely manner.
  12. Privacy Policy Updates
    This Privacy Policy will be updated from time to time to reflect market changes.
    All updates will be posted on the Privacy Policy page of our website and the date of the update.
    By continuing your use of our website services, you accept all posted here. 
  13. Contact Us
    For all requests, please contact us:
    Email: info@FlashRewards.com.au
    Post: Flash Rewards
    PO Box 6127
    North Ryde NSW 2113

  14. Using our website services, you acknowledge that you have read and understood our Privacy Policy Statement.

SUBSCRIPTION TERMS & CONDITIONS

  1. Introduction

1.1 These Subscription Terms & Conditions govern participation in the Flash Rewards VIP Club monthly subscription and prize draws.

1.2 By subscribing to and participating in any monthly subscription draw, you agree to be bound by these Subscription Terms & Conditions, the General Terms & Conditions, and any specific Promotion Terms & Conditions applicable to each draw.

1.3 All decisions made by the Promoter in relation to any aspect of a promotion are final and binding. No correspondence will be entered into.

  1. Eligibility

To become a member of the Flash Rewards VIP Club, you must:

  • Be at least 18 years of age;
  • Be a resident of Australia; and
  • Agree to comply with these Terms & Conditions.
  1. Membership Package – Monthly Subscription
  • Subscription Fee: $10.00 per month, billed monthly.
  • Access to monthly prize draws with prizes valued at $1,000 or more.
  • Receive a 10% discount on products purchased from the Flash Rewards online store during your active membership.
  • Entry into draws with strictly limited prize pools, providing improved and clearly defined odds of winning.

Your subscription will automatically renew each month unless cancelled in accordance with these Terms.

  1. Draws & Winners

4.1 Prize draws will be conducted using a government-approved random draw system via www.randomdraws.com.au, ensuring winners are selected at random.

4.2 Winners will be notified by telephone and email within 48 hours of the draw.

4.3 The Promoter will publish the name & photo of the winners on this website & its social media pages and ensure that all prizes are awarded as advertised.

4.4 By participating, entrants agree to these Terms & Conditions and any additional Promotion Terms & Conditions applicable to each draw.

  1. Personal Information

5.1 Personal information is collected by the Promoter for the purpose of:

  • Conducting and promoting the promotion;
  • Administering your subscription;
  • Providing marketing communications, updates, and promotional offers via email and SMS.

5.2 By accepting a prize, the winner agrees to participate in future promotional activities and consents to the use of their name and image for promotional purposes on the Promoter’s website and social media platforms.

5.3 Further details regarding the collection, use, and protection of personal information are outlined in our Privacy Policy.

  1. SMS & Email Marketing Consent

6.1 By providing your mobile number and email address, you consent to receiving marketing and promotional communications from Flash Rewards via SMS and email.

6.2 Message frequency may vary. You may opt out at any time by:

  • Clicking the unsubscribe link in emails;
  • Using the opt-out / unsubscribe option provided in SMS and email communications; or
  • Contacting us directly.
  1. Payment

7.1 All prices are listed in Australian Dollars (AUD).

7.2 The Promoter reserves the right to amend pricing, products, availability, policies, and terms at any time.

7.3 Accepted payment methods include Credit/Debit Card and PayPal.

7.4 Payments are securely processed via third-party payment gateways including Stripe and PayPal.

  1. Cancellation & Termination
  • You may cancel your subscription at any time via your account settings on the website.
  • Cancellation will take effect at the end of the current billing period.
  • No refunds will be provided for any unused portion of the subscription period, except as required by law.
  • Entries received during the active subscription period remain valid for the relevant draw.
  1. Limitation of Liability

9.1 To the fullest extent permitted by law, the Promoter is not liable for any personal injury, loss, or damage (including indirect or consequential loss) arising from participation in a promotion or the acceptance, possession, or use of any prize.

9.2 The Promoter and its partners, agents, suppliers, and associated companies are not responsible for:

  • Incorrect, incomplete, or ineligible entries;
  • Failure to claim a prize;
  • Delays, damage, or issues relating to prize delivery;
  • Technical errors, interruptions, tampering, or unauthorised interference.

9.3 If a promotion cannot be conducted as planned due to circumstances beyond the Promoter’s control, the Promoter reserves the right to amend, suspend, cancel, or terminate the promotion, subject to regulatory approval where required.

  1. Australian Consumer Law

Nothing in these Terms & Conditions restricts, excludes, or modifies any consumer rights under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law, which cannot be lawfully excluded.

  1. Jurisdiction

11.1 These Terms & Conditions are governed by the laws of New South Wales, Australia.

11.2 Any disputes arising in connection with a promotion or subscription are subject to the exclusive jurisdiction of the courts of New South Wales.

  1. Contact Us

If you have any questions regarding these Terms & Conditions or any aspect of this website, please contact:

Email: info@FlashRewards.com.au